EC Compact City

Returns & Exchanges (UK) — For online orders you can cancel within 14 days of delivery and have another 14 days to return items in showroom condition.

Change‑of‑mind returns are at the customer’s cost (we can arrange a paid e‑bike collection); faulty items are collected and resolved at our cost.

Please note that sale items and certain accessories are non-returnable.

For full details and more information, check out our complete Shipping & Return Policy here.

We believe you deserve the best E-bikes and E-scooters at the best prices in the UK. That’s why we’ve created our Best Price Guarantee to ensure you’re always getting the most value for your purchase. If you find a lower price on the same item from an authorised retailer, we’ll match it!